April Heinze

April is an accomplished professional who currently holds the position of Vice President and Chief of 9-1-1 Operations for NENA: The 9-1-1 Association. She has extensive experience and expertise in 9-1-1 Operations. April’s primary responsibilities include educating, advising, and advocating for 9-1-1 and Emergency Communication Center operations on behalf of NENA. April supports NENA’s development group in establishing operational standards and best practices for the 9-1-1 industry. She actively participates in various industry associations and governmental organizations, as well as working groups, committees, and task forces, to enhance the effectiveness and efficiency of 9-1-1 systems worldwide. She seeks innovative solutions to enhance emergency response capabilities and is committed to advancing the 9-1-1 profession.